Glassix

Glassix

AI customer service accelerates interactions and optimizes the customer experience

Creator
平台
Web
AI ChatbotAI Customer Service AssistantAI Product Description GeneratorAI Advertising AssistantAI Reply AssistantAI Response GeneratorAI

Our AI customer service software integrates message passing, accelerates responses, and enhances customer satisfaction. It is equipped with a multi-channel ticketing system and intelligent chatbots to achieve seamless communication. Manage business conversations in one stop, customize routing rules, maintain cross-channel conversation continuity, and support rich media and large file sharing. Easily deploy with a visual builder and take over in real time to enhance customer satisfaction. The intelligent inbox accelerates interactions and deeply insights data to optimize the customer experience. Integrate top applications to eliminate the need for jumps and improve productivity.

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Glassix 产品截图 1Glassix 产品截图 2

Our top-notch AI customer service support software integrates your messaging, accelerates response speed, and enhances customer satisfaction. Equipped with a multi-channel ticketing system and intelligent chatbots, it delivers a seamless communication experience.

产品功能

  • 一站式管理所有业务对话:从AI到人类,所有业务对话均集中在一个平台上。
  • 对话路由引擎:动态分配对话给合适的代理,并自定义路由规则以实现大规模的有效分流。
  • 跨渠道连续性:在渠道和部门之间保持对话连续性,提供完整的全渠道体验。
  • 客户对话历史:在代理、聊天机器人和渠道之间展示对话历史。
  • 富媒体与大文件共享:支持视频、图片、语音笔记、数字签名文档等的共享。
  • 可视化聊天机器人构建器:为非技术业务经理设计无代码流程,并轻松部署到所有渠道。
  • 实时代理接管:实时监控聊天机器人对话,并启用代理接管以提高客户满意度和成交率。
  • 智能收件箱:通过智能标签和预设回复加速互动。
  • 深度洞察:利用支持团队收集的综合数据,将单一问题和反复出现的挑战转化为增强的客户体验。
  • 应用集成:与顶级应用如Jira、Salesforce、Slack等直接集成,消除在多个标签或软件之间跳转的需求,提高生产力。

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