INTRODUCTION产品介绍
- Be customer-centric, anytime and anywhere.
Zoho Desk is an acclaimed context-aware service desk software that helps you deliver exceptional customer service and keep your customers satisfied!
The Zoho Desk mobile app is a flexible and efficient ticketing system that enables you to resolve tickets effortlessly with the same features available on the desktop version.
Here’s how Zoho Desk truly empowers your customer support desk for mobility:
- Prioritize effortlessly: Automatically sort tickets based on criteria you define using “Custom Views” and “Work Modes,” so you can start working on the tickets that truly demand attention.
- Access richer context for each ticket: View relevant and actionable information directly from your phone to resolve tickets quickly. Authenticity matters: Bring contact information from Zoho CRM into Zoho Desk, ensuring every ticket has a clear identity.
- Collaborate seamlessly: Work effortlessly with other departments by tagging team members on tickets and collaborating with them on team summaries, closing tickets at unprecedented speed.
- Get real-time notifications: Stay updated wherever you are with push notifications via the “Notification Center” for ticket updates, comments, and mentions.
- Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
- Track tasks and ticket time: Follow up on tasks related to each ticket and monitor how much time your customer service agents spend on tickets using “Time Tracking.”
We are committed to making your Zoho Desk mobile app experience as smooth as possible. If you encounter any issues, please email us at desk@zohomobile.com, and we’ll respond promptly.
