人工智能正冲击客服中心岗位

2026-07-28

新闻要点

上周，Uber 宣布将削减 10% 的客户服务人员，以 “拥抱” AI。Forrester 分析师 Kate Leggett 估计，到 2030 年，近一半的客户服务岗位将受到 AI 的影响。

- Uber：上周削减10%客服人员以拥抱AI

- Forrester分析师：2030年近半客服岗位受AI影响

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